Terms of service

OVERVIEW

Welcome to Wellume! The terms “we”, “us” and “our” refer to Wellume, operating under the Wellume brand. We operate this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). Wellume is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully, as they include important information about your legal rights, warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to these Terms. Our collection and use of personal information is described in our Privacy Policy. If you do not agree to these Terms, you should not use or access our Services.

Nothing in these Terms excludes or limits any consumer rights, warranties, liabilities or remedies that cannot lawfully be excluded or limited under applicable Indian law.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least 18 years old and legally capable of entering into a binding agreement. Minors may use the Services only under the supervision of a parent or legal guardian, who must make any purchase on their behalf.

To use the Services, you may be asked to provide information such as your email address, billing, payment and shipping information. You represent that the information you provide is correct, current and complete and that you have the necessary rights to provide it.

You are responsible for maintaining the security of your account credentials and for activity you authorize through your account. Please notify us promptly if you suspect unauthorized access. You may not transfer, sell, assign or license your account to another person.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to represent our products accurately. Colours or product appearance may vary slightly depending on your device and display settings. This does not affect your rights if a product is materially different from its description.

Product descriptions may be updated, and we may discontinue products or limit quantities offered to individual customers. Changes will not retrospectively remove obligations relating to an accepted order.

For beauty and personal-care products, follow the manufacturer’s instructions, warnings and storage guidance. Review ingredients and suitability before use, and perform a patch test where recommended by the manufacturer. Stop using a product if irritation occurs and seek appropriate medical advice when necessary.

Information on our website is general product information and does not replace professional medical advice.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. We may accept or decline an order for legitimate reasons, including unavailable stock, an unserviceable delivery location, payment issues or suspected fraud.

An automated order acknowledgment confirms that we have received your order. Acceptance is confirmed when we confirm dispatch. For prepaid orders, payment must be successfully processed. For cash-on-delivery orders, payment is due on delivery.

Please review your order carefully before submitting it. Contact us promptly if you need to request a correction or cancellation. Cancellation may not be possible after dispatch.

If we decline, change or cancel an order, we will notify you using the contact details supplied with the order. Any payment collected for a cancelled order will be refunded.

Returns and exchanges are governed by our Return and Refund Policy, subject to applicable consumer rights.

You represent that purchases are for personal or household use and not for commercial resale or export without our prior agreement.

SECTION 4 – PRICES AND BILLING

Prices are displayed in Indian rupees unless otherwise stated. Applicable taxes, shipping charges and any other mandatory charges will be disclosed before you place your order.

Prices, discounts and promotions may change. The price applicable to your order is the price shown at checkout when you place the order, subject to the error-resolution provisions in Section 12.

Prices may differ from those offered by other retailers. Promotions may have separate terms disclosed with the offer. Those terms apply to the promotion, subject to applicable law.

You agree to provide current, complete and accurate purchase, payment and account information and to update it where necessary so that we can complete transactions and contact you.

You represent that you are authorized to use your selected payment method and agree to pay the total amount disclosed at checkout. For cash-on-delivery orders, you agree to pay the amount due upon delivery.

SECTION 5 – SHIPPING AND DELIVERY

We currently deliver only to serviceable locations within India.

Delivery times are estimates unless expressly stated otherwise. Delays may occur because of courier disruptions, weather or other circumstances outside our reasonable control. We will assist with delivery issues and communicate material delays where known.

If an order is lost, damaged in transit or not delivered, contact us at wellume.in@gmail.com so that we can investigate and arrange an appropriate resolution. Handing a parcel to a courier does not remove our obligations under applicable consumer law.

Further details are provided in our Shipping and Delivery Policy.

SECTION 6 – INTELLECTUAL PROPERTY

The Services, including trademarks, branding, text, displays, images, graphics, videos, audio and their design and arrangement, are owned by Wellume, its licensors or the relevant rights holders and are protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes. You must not reproduce, distribute, modify, create derivative works from, publicly display, republish or commercially exploit protected material without permission, except where permitted by law.

Nothing in these Terms grants you ownership of or rights in the intellectual property of Wellume, Wellume, Shopify or any third party beyond those expressly stated.

The Wellume and Wellume names, logos and associated brand materials may not be used without the relevant rights holder’s permission. Shopify’s name and branding belong to Shopify. Other trademarks appearing on the Services belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to tools offered by third parties that we do not operate or control.

To the extent permitted by law, these tools are provided “as is” and “as available”, without additional warranties or endorsement from us.

Before using optional third-party tools, review the relevant provider’s terms and privacy practices. Nothing in this section excludes responsibilities that we cannot lawfully exclude.

New features, tools or resources introduced through the Services will also be subject to these Terms unless separate terms are provided.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to third-party websites or embedded third-party functionality.

We do not control those websites and cannot guarantee the accuracy of their content. Review their terms and privacy practices before providing information or making a purchase.

Questions or complaints concerning purchases made directly from a third party should be directed to that third party. This does not limit our responsibility for products purchased from Wellume or any other obligations imposed on us by law.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Wellume is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Wellume, operating under the Wellume brand.

By using the Services, you acknowledge that Shopify is not the seller of products purchased from Wellume and is not responsible for sales between you and Wellume, including injury, damage or loss resulting from purchased products and services, except to the extent applicable law provides otherwise.

To the extent permitted by law, you release Shopify and its affiliates from claims, damages and liabilities arising from your purchases and transactions with Wellume.

SECTION 10 – PRIVACY POLICY

Personal information we collect through the Services is handled as described in our Privacy Policy. Certain information may also be processed by Shopify as described in the Shopify Consumer Privacy Policy.

Because the Services are hosted by Shopify, Shopify processes information about your access to and use of the Services. Information may also be shared with service providers, including payment processors and delivery partners, as necessary to operate the store and fulfil orders.

Some service providers may process information outside India, subject to applicable requirements. Review our Privacy Policy for details about information collection, sharing, retention and your available choices.

Where consent is required for a particular use of personal information, we will obtain it separately as required.

SECTION 11 – FEEDBACK

If you submit reviews, suggestions, ideas or other content (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display and reasonably adapt that Feedback to operate, improve and promote the Services.

This permission does not authorize us to publish private support correspondence, personal contact details or sensitive information without an appropriate lawful basis or permission.

You represent that you own or have permission to submit your Feedback, that it is truthful, and that you disclose any compensation or incentives connected with it.

We are not obliged to pay for unsolicited Feedback or use it. We may remove content that is unlawful, abusive, misleading, unrelated to the product or service, or infringes another person’s rights. We will not alter a review to misrepresent the reviewer’s experience.

Your Feedback must not infringe intellectual property, privacy or other rights, contain unlawful or abusive material, or introduce malware. You must not impersonate another person or mislead others about the origin of your Feedback.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Services may contain errors relating to descriptions, prices, promotions, shipping charges, delivery estimates or availability.

We may correct errors and update information. If an error materially affects an order you have placed, we will contact you and explain the available options. We will not charge an increased price without your agreement.

If we cannot fulfil an affected order or you decline a proposed correction, we will cancel the affected order and refund any payment collected for it, subject to applicable consumer rights.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes.

You must not:

Violate applicable laws or regulations.
Infringe our intellectual property or the rights of others.
Harass, threaten, abuse or defame any person.
Submit fraudulent orders or false or misleading information.
Impersonate another person or entity.
Send spam or unsolicited promotional material through the Services.
Upload malware or interfere with the operation or security of the Services.
Collect personal information about others without authorization.
Copy, scrape, extract or commercially exploit protected content without authorization.
Circumvent access controls, security measures or restrictions on automated access.

Automated agents may interact with the Services only where permitted and in accordance with Section 14.

We may restrict or suspend access where reasonably necessary to address a violation, protect security or comply with law. This does not remove obligations relating to existing orders or refunds.

SECTION 14 – AGENTS

14.1 This section applies if you use or authorize software that takes autonomous or semi-autonomous actions on your behalf to interact with the Services (“Agent”).

14.2 An Agent may access the Services only where permitted, must identify itself, and must comply with these Terms. An Agent must stop accessing the Services if we request it to do so.

14.3 We may use technical measures to limit whether and how Agents interact with the Services.

14.4 Agents must:

Identify themselves in HTTP/HTTPS requests using “Agent/[agent name]” in the user-agent string.
Not conceal or misrepresent their automated nature.
Respond truthfully to requests to identify whether interactions are automated.
Not complete or circumvent CAPTCHAs or other measures intended to distinguish human and automated access.
Not bypass restrictions intended to control Agent access.

You remain responsible for actions you authorize an Agent to perform, subject to applicable law.

SECTION 15 – TERMINATION

We may suspend or terminate access to the Services where reasonably necessary because of a breach of these Terms, security concerns or legal requirements.

Termination does not affect amounts lawfully due, obligations relating to accepted orders, approved refunds or applicable consumer rights.

Provisions that should reasonably continue after termination, including intellectual property, privacy, applicable liability provisions, dispute resolution and governing law, will continue to apply.

SECTION 16 – DISCLAIMER OF WARRANTIES

General information provided through the Services is not a substitute for professional advice.

To the extent permitted by law, the website and optional tools are provided “as is” and “as available”. We do not guarantee that access will always be uninterrupted or error-free.

Products remain subject to their descriptions, any express warranties provided and all warranties and remedies required by applicable law.

Nothing in these Terms disclaims responsibility for unsafe or defective products, materially misleading descriptions, or other obligations that cannot lawfully be excluded.

SECTION 17 – LIMITATION OF LIABILITY

To the extent permitted by applicable law, Wellume, its personnel, partners and service providers will not be liable for indirect or consequential losses arising from use of the Services.

No exclusion or limitation in these Terms applies where prohibited by law. In particular, these Terms do not remove applicable consumer remedies or exclude liability for fraud or other matters for which liability cannot lawfully be excluded.

Shopify’s responsibilities are separate from those of Wellume and are subject to applicable law and Shopify’s own terms.

SECTION 18 – INDEMNIFICATION

To the extent permitted by law, you agree to compensate Wellume, Shopify and their respective personnel and service providers for reasonable losses arising from third-party claims caused by your unlawful conduct, infringement of another person’s rights or material breach of these Terms.

This does not require you to compensate any party for losses caused by that party’s own wrongful conduct or for exercising your consumer rights.

We will notify you of a relevant claim and provide a reasonable opportunity to participate in its defence. We will not agree to a settlement imposing obligations on you without your consent.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found unlawful, void or unenforceable, it will be limited or removed to the extent necessary. The remaining provisions will continue to apply.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Failure to enforce a provision immediately does not waive the right to enforce it later.

These Terms, together with the policies and any order-specific terms provided to you, govern your use of the Services.

Nothing in this section excludes representations, commitments or rights that cannot lawfully be excluded.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our written consent, except where permitted by law.

We may transfer our rights and obligations as part of a lawful business reorganization or transfer, provided that doing so does not reduce your existing rights. We will provide notice where required by law.

SECTION 22 – GOVERNING LAW

These Terms and transactions with Wellume are governed by the applicable laws of India.

Disputes may be brought before courts, consumer commissions or other authorities with jurisdiction under applicable law. Nothing in these Terms restricts your right to approach a competent consumer forum or exercise statutory remedies.

SECTION 23 – HEADINGS

Section headings are provided for convenience and do not change the meaning of these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE

You can review the current version of these Terms on this page.

We may update these Terms by posting a revised version on our website. We will provide notice of material changes where required by law.

Updates apply from their stated effective date and will not retrospectively reduce your rights relating to orders already placed. Where additional agreement is legally required, we will obtain it.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms should be sent to wellume.in@gmail.com.

Brand name: Wellume
Trade name: Wellume
Email: wellume.in@gmail.com