Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. Beauty and personal-care products must be unopened, with all original seals intact. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at wellume.in@gmail.com.

If your return is accepted, you will need to arrange and pay for return shipping yourself. We do not arrange return pickups or provide return shipping labels. Items sent back to us without first requesting a return will not be accepted, subject to applicable consumer rights.

You can always contact us for any return question at wellume.in@gmail.com.

Damages and issues

Please inspect your order upon receipt and contact us promptly if the item is defective, damaged, expired, unsafe, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Opened or used beauty and personal-care products, products with broken seals, and used hygiene-sensitive tools cannot be returned for a change of mind. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept change-of-mind returns on sale items.

These exclusions and return shipping terms do not limit any remedies or reimbursement required under applicable consumer law for defective, damaged, incorrect, expired, unsafe, or materially misdescribed products.

Exchanges

The fastest way to ensure you get what you want is to return the eligible item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will initiate your refund to your original payment method within 10 business days. For cash-on-delivery orders, approved refunds will be issued by bank transfer or UPI using the details you provide.

Please remember it can take some time for your bank or payment provider to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at wellume.in@gmail.com.