Shipping policy

Shipping Policy

At Wellume, we aim to provide a reliable shopping experience and deliver your purchases safely.

Where do we deliver?

We ship only to serviceable locations within India.

Processing and delivery times

Orders are processed and dispatched within 1–2 business days. Estimated delivery is 4–7 working days from placing your order, depending on your location and courier accessibility. Delivery times are estimates and may vary.

Shipping charges

We offer free shipping on all orders within India, including cash-on-delivery orders.

Tracking your order

You’ll receive an order confirmation email after ordering. Once dispatched, we’ll send tracking details by SMS and email. Please allow 24–48 hours for tracking updates. A shipping notification may appear before the courier collects the parcel.

Marked delivered but not received?

Check with household members, neighbours or building reception. If you still cannot locate your parcel, contact wellume.in@gmail.com. We’ll investigate with the courier.

Lost or stuck shipments

Our shipments are insured. If your parcel is lost or stuck, we’ll investigate and arrange a replacement or refund as appropriate. Where possible, replacements will use faster shipping with tracking.

Contact

Email: wellume.in@gmail.com
Brand: Wellume
Trade name: Wellume